As of June 1st, the Winter Public Library will be allowing access to the building by appointment only and continuing curbside pickup service. For building access, the 25 minute time slots will be on the hour and half hour between 9:30-4:30 Monday through Friday and until 6:30 on Wednesdays as well as Saturdays from 9:30-1:30 p.m.. The time slots are for a maximum of 25 minutes. (For example, if you sign up for 10:00 slot, and you arrive at 10:10, you can still only stay until 10:25 as we will be wiping services down before the next 25 minute time slot.) Only 2 patrons will be allowed on the computers and 2 patrons for browsing.
A few things you should know prior to your appointment:
* ALL items must be returned using the book drop. All returned material will be quarantined for 72 hours.
* Doors will be locked when you arrive, just knock and we will let you in for your time slot.
* When you enter, go to the left. When exiting the building, exit past the circulation desk.
* Bathroom access is not available at this time.
*You must leave when your allotted time expires.
*Masks are not required but is strongly suggested. Staff will be masked. Masks are available upon request at the circulation desk, free of charge.
*Staff will be sanitizing areas between each appointment.
Call today to reserve your in person or curbside appointment. Don't forget that you can reserve your materials using our online catalog. 
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Call the library at (715) 266-2144 during our library hours for assistance.  

If participating in curbside pickup, when you call to request materials, you will also schedule a pickup time. If you request items online, please wait 24 hours  and we will call you when your items are ready and to schedule a pickup time.  

When your scheduled pickup time arrives, pull up to the front of the library and your items will be waiting in the cart outside of the door.  Return any materials to the book drop.  DO NOT place your returned items on the cart.

​SPECIAL NOTE:  Returned items will be quarantined for 4 days and sanitized before processing for staff and patron safety.

To request items online:
1.  Go to merlin.nwls.lib.wi.us/
2. Enter your name and your library card #
3. Click "New Search"  on top of page
4. Put only items "available" in Winter on hold
5. The library staff will call you when your items are ready and schedule a pickup.  Please allow 24 hours for fulfillment.

FAQs
If your question is not addressed here, please call the library for assistance.

Q:  Can I stay longer than the allotted 25 minutes for my access to the building?  
A:  You would have to leave the building and sign up for an available appointment.

Q: How do I request items for pickup?
A:  You can request items using our online library catalog Merlin or by calling (715) 266-2144.  When you call to request items, we will schedule a time for you to come to the library to pickup your items.

Q:  I have a fines on my account!  Can I still request and check out materials?
A:  If your fines are $5 or less, you can still request and check out materials.  If your fines are greater than $5, you can pay your fines online with a debit or credit card.  Here's a helpful video with step by step instructions for paying your fines online.  

Q: Can I request items from other NWLS libraries, or from libraries outside of our system?
A:  Delivery service between libraries is still available.  Because of quarantine measures, it may take longer than pre-Covid.

Q: What should I do with the library materials I already have checked out?
A:  All items returned to the library should be returned to the book drop.  DO NOT return the items on the pickup cart.

Q: If I request something, can I pick it up the same day?
A:  Please allow at least 24 hours before scheduling a pickup time.

Q: I have items on hold  which were ready to be picked up before the library closed, but I couldn't make it to the library in time.  Can I still come and get them?
A:  Yes!  Please call (715) 266-2144 to schedule a pickup for your items.  You may be able to schedule a same day pickup for items which are already on the hold and ready to be picked up at Winter Public Library.


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